1 hour ticket response
We are committed to giving a quick and appropriate answer to every tech support ticket posted by a customer. Our trained customer support staff members will examine your issue and will think of the most effective option. We offer a 1–hour response time guarantee for all tech support tickets. In fact, the average ticket response time has proved to be 20 minutes.
A Top–Notch Tech Support Service
Our help desk support staff representatives have enormous experience in the shared web hosting services realm and are skilled enough to provide a quick answer to your problem. If, however, the problem at hand is not within the competence of a technician, the helpdesk ticket will be forwarded to a programmer or admin for additional assistance.
An Intuitive Help Section
To help you find a quick hint on how you can use a specific service, we have incorporated a really intuitive Help section in the Online Control Panel. You can search through an enormous collection of web hosting account management articles and website administration articles, have a glimpse at our F.A.Q. database or watch our educational video tutorials.