Technical Support Channels
A Sixty–Minute Response Guarantee
All your assistance requests will be responded to within maximum one hour after the trouble ticket or email was received. If your issue calls for additional assistance from a sysadmin, we will forward the support ticket or the e–mail to the person in charge and we will leave a comment to let you know that more time will be required for finding the optimal solution. Furthermore if you make use of our Administration Services package, any of the server management tasks included there will be performed whenever you wish.
An Exceptional Technical Support Service
We’ll be at your disposal 24/7/365 to answer any questions that you may have regarding our Online Control Panel or any of the applications that we have installed for you on the dedicated web hosting server. If you also need assistance tackling server admin tasks, you can order our Administration Services package, which includes data backup disk storage space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as troubleshooting and installation services
An Easy–to–Navigate Help Area
Our Online Control Panel was pre–installed for each Linux dedicated hosting server. Among its features is a very useful integrated knowledgebase that will guide you step by step on how to use it. Most how–to articles also video versions that demonstrate all the actions that you can carry out in a highly illustrative way. You will find the how–to articles and the video tutorials in the top right corner of each section of the hosting Online Control Panel.