In case you’ve got a site, a problem could always crop up and it doesn’t automatically need to be connected with the hosting service. For example, something may go wrong when you bring a web-based app up to date or some important data may be modified or deleted mistakenly. Regardless of what the nature of the problem is, you will need to touch base with the respective customer service staff and ask them to recover a backup or to assist you in troubleshooting the problem that you are encountering. How promptly they’ll do that will predetermine the amount of time that your sites will be unavailable. For specific sites such as community sites or online shopping portals, a repetitive downtime period too often equals losing visitors and money. That is why, it’s crucial to use the services of a company that offers not only a good customer service, but also a quick one.

One-Hour Response Guarantee in Shared Web Hosting

Our guaranteed max reply time for any customer support ticket that you open or any e-mail that you write is only 1 hour, even if you contact us on weekends and national holidays. Whatever the nature of your problem or question might be, we’ll help you out instantaneously and will give you the needed info to fix any problem with your websites. The real response time normally does not exceed 15-20 minutes, which goes to say that you can just forget about waiting for hours and hours on end to get a problem fixed or even worse than that – waiting around a whole day only to obtain a response that more information is necessary while nothing is solved. We will assist you without any delay as we know how valuable time can be in the dynamic Internet era. The one-hour reply guarantee is valid for any billing or technical inquiry that you may have concerning our shared web hosting services.

One-Hour Response Guarantee in Semi-dedicated Hosting

As we are aware of how essential it is to receive quick assistance, we promise that you’ll never need to wait for more than 1 hour to receive a reply to any support ticket that you post via your semi-dedicated server Control Panel. Actually, you’ll seldom have to wait around for more than 20-30 minutes and this applies to any issue no matter what its nature is – general, technical or billing. Additionally, our tech and customer support staff will be at your disposal 24x7, which suggests that even if you submit a ticket during public holidays, you’ll invariably receive a fast response, which will contain the answer to an enquiry, the solution to a problem or the info necessary to sort out an issue yourself – if there’s something that you need to do on your end. If you use our services, you won't ever have to spend an entire day hanging around waiting for an answer like you would with other web hosting providers.