A live chat is one of the several ways of communication provided by some hosting providers as part of their support service. Depending on the provider, the chat can be used for pre-sales, billing and/or tech assistance. This method of communication is faster in comparison to a support ticket and it will make it less likely to misunderstand or misspell something as compared to a phone call with an agent. What's more, when the issue that you experience needs some time to be examined and dealt with, you can do something else at the same time rather than just waiting, as you'd have to do if you call. You can also take advantage of a live chat support service free of charge provided that you have web access even when your website hosting supplier is located in another country and they do not have a local telephone number you can call.

Live Chat Support in Shared Web Hosting

As we acknowledge the fact that a great number of problems can be resolved when you speak with a live person, we supply a live chat service for all our prospective and active clients. The chat is available every single day and our support agents will help you with a wide range of questions and situations. In case you aren't our client yet, you're able to find out more about our shared web hosting packages and the website hosting platform in general in order to make sure that your web sites will operate effectively on our servers. If you already have an account and you have some questions or you have any issues with any of our solutions, you will be able to get in touch with us through the live chat and we can provide you with the required information or assist you to troubleshoot the issue. You'll have to open a support ticket for specific issues which need longer time or the assistance of a sysadmin, but for a number of common issues you can receive help on the spot.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support that is accessible to all our prospective and present clients. If you are looking for a new hosting account, you can chat in real time to one of our representatives and obtain more info about our Linux semi-dedicated hosting services so as to choose the perfect package for your web sites. If you already own an account with us, we'll be able to assist you timely with general, billing and first-level technicalmatters. Although in certain cases you may have to open a support ticket as there're things that cannot be resolved on the live chat, we will help you with various basic tasks, for instance installing an email account in an email client or redirecting one domain name to another one. In this way, you will benefit from quick assistance and you will save time and effort.