Integrated Ticketing System in Shared Web Hosting
With a shared web hosting from our company, you’ll never have to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire web presence. You can swiftly access any trouble ticket while you’re browsing through your website files or updating various account settings. The ticketing system is being strictly monitored 24x7 by our customer support staff members and the ticket response time is maximum 1 hour, but it seldom takes more than 20 minutes to get support. In contrast to some hosting providers, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you like and ask for info with regard to any billing or technical issue. In addition, you can see a selection of articles, which will help you tackle the most commonly met issues on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which comes with all our Linux semi-dedicated hosting services, was created with the notion that you should be able to manage everything associated with your semi-dedicated server account from a single place and the support tickets are not an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you have an inquiry or face a predicament, you can touch base with our support team representatives straight away without having to go through a different admin console. You can look through your web files or check various settings within your account while submitting a new ticket or reading the response to an older one. If you have a vast number of tickets and you’d like to track down a given one, you can make use of the clever search box, which is available in the Help section of the Control Panel. We guarantee that you will obtain an answer in less than sixty minutes regardless of the nature of your enquiry or issue.