A ticketing system is the most widely used correspondence channel that hosting companies offer to their clients. It is most often part of the billing account and is the best way to fix a problem that takes some time to investigate or that needs to be escalated to an admin. In this way, all responses given by either party will be kept in one and the same location in the event that somebody else wants to work on the issue in question and the information already exchanged in the ticket will be available to all parties. The negative aspect of deploying a ticketing system with most web hosting platforms is that it’s separate from the web hosting Control Panel, which goes to say that you’ll need to sign in and out of no less than two accounts to carry out a given operation or to reach the hosting company’s technical support team. In case you’d like to administer a couple of domains and each one is hosted in its own account, you’ll have to use even more accounts simultaneously. Furthermore, it might take a significant amount of time for the hosting provider to reply to your ticket request.

Integrated Ticketing System in Shared Web Hosting

With a shared web hosting from our company, you’ll never have to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire web presence. You can swiftly access any trouble ticket while you’re browsing through your website files or updating various account settings. The ticketing system is being strictly monitored 24x7 by our customer support staff members and the ticket response time is maximum 1 hour, but it seldom takes more than 20 minutes to get support. In contrast to some hosting providers, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you like and ask for info with regard to any billing or technical issue. In addition, you can see a selection of articles, which will help you tackle the most commonly met issues on your own.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which comes with all our Linux semi-dedicated hosting services, was created with the notion that you should be able to manage everything associated with your semi-dedicated server account from a single place and the support tickets are not an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you have an inquiry or face a predicament, you can touch base with our support team representatives straight away without having to go through a different admin console. You can look through your web files or check various settings within your account while submitting a new ticket or reading the response to an older one. If you have a vast number of tickets and you’d like to track down a given one, you can make use of the clever search box, which is available in the Help section of the Control Panel. We guarantee that you will obtain an answer in less than sixty minutes regardless of the nature of your enquiry or issue.