24/7 Customer Support in Shared Web Hosting
We provide you with 24/7 customer, billing and technical support for all our shared web hosting services. Even if you aren't our customer yet and you have some questions, we can help you right away and give you the needed information, to give you the choice to make the very best decision when you acquire a new website hosting account. We're available anytime, including weekends and holidays, and we offer several means of communication to get in touch with us - live chat, phone, e-mail messages and support tickets. For your benefit, we now have a couple of telephone numbers internationally, thus you'll be able to call the one that is closer to you. The maximum response time for the email messages and the tickets is one hour. The regular response time is around 15-20 min, which means that you can forget all about waiting for days and nights to get assistance for any kind of task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you choose, you are able to take advantage of our 24/7 support services even on official holidays. All your sites will be available constantly and so will we. With quite a few contact options, you are able to pick the most convenient way to get in touch with us and find out about our services in case you do not have an account yet, or ask for support if you're already one of our customers. You can call us, start a chat with a live agent, send an email or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The previous two options come with 1-hour answer time guarantee, even though it rarely takes over 20 minutes to receive assistance no matter the nature of the trouble. With our customer and technical support services, we'll be available for you whenever you need us, not several days afterwards.
24/7 Customer Support in VPS
If you buy a virtual private server from our company, you will be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales matters, we now have a couple of local phone numbers in the U.S.A., the UK and Australia along with a live chat service. When you're an existing customer and you need assistance with a technical issue which requires more time to investigate or resolve, you can open a ticket through your billing account or you will be able to send an email and we'll take care of the issue and send you an answer within the hour. The answer time is warranted 24/7, including weekends and holidays, but for the vast majority of issues it takes less than 30 minutes to receive support. Our support service covers your VPS and all the pre-installed software it features, so if you need help with third-party software, you will be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Hosting
All of the dedicated server packages that we offer come with 24/7 support via several means of communication and with a one-hour maximum reply time warranty. If you want to learn more about the packages or you have various general or billing questions, you'll be able to call one of the local numbers that we have worldwide or you can use our live chat support and talk to a live representative. For strictly technical matters that require some help from a tech support person or an administrator, you're able to open a ticket from your billing Control Panel or you could send an e-mail, since all of these channels are more appropriate to monitor a certain problem. The response time for them rarely is more than half an hour, therefore you can forget all about having to wait for an entire day to receive assistance. The support service is available for any server-related matters, and the pre-installed software. In the event that you need support for third-party apps, you can consider adding the Managed Services upgrade that we supply with all of the packages.